Terms and Conditions for Sleep Coaching Services

1. Introduction

These Terms and Conditions govern the provision of sleep coaching services by Tiny Dreamers Sleep Coach, hereinafter referred to as the "Sleep Coach" or "we/us/our". By engaging our Services, you ("Client" or "you/your") agree to adhere to these terms.

2. Services

a. Tiny Dreamers Sleep Coach will provide personalised, one-on-one sleep coaching services tailored to the unique needs of the Client and their child.

b. The Services may include consultation, sleep plan development, and ongoing support to address sleep-related challenges.

3. Client Responsibilities

a. The Client agrees to provide accurate and comprehensive information about the child's sleep habits, health, and any relevant factors that may impact the coaching process.

b. The Client is responsible for implementing the recommended sleep plan and communicating regularly with the Sleep Coach about progress, challenges, and any necessary adjustments.

4. Payment and Refund Policy

a. Payment for Services is due in advance unless otherwise agreed upon.

5. Confidentiality

a. Both parties agree to maintain the confidentiality of all information shared during the coaching relationship.

b. The Sleep Coach may use de-identified information for case studies or testimonials with the Client's consent.

6.Guidance and Medical Disclaimer

a. All guidance provided by Tiny Dreamers Sleep Coach is drawn from past experiences, training, and personal perspective. It is essential to note that this guidance is not a substitute for seeking medical advice from your GP or Pediatrician.

b. Tiny Dreamers Sleep Coach does not operate in a medical capacity. Therefore, any concerns regarding your baby's or child's medical health should be appropriately discussed with your GP or health visitor.

7. Cancellations and Rescheduling

a. If the package is cancelled the following terms will apply

Less than 48 hours’ notice - Full Payment

48 hours - 7 days notice - 50 % of the final fee

8- 14 days notice - 25 % of the final fee

b. Tiny Dreamers Sleep Coach recognises that when working with young children, there may be situations, such as illness, that require the cancellation of consultations or home visits. In such cases, we will make every effort to cooperate with the client to find an alternative date. There will be no charge or cancellation fee, as long as the same service is rescheduled for a later date.

9. Limitation of Liability

a. It is crucial to recognise that Tiny Dreamers Sleep Coach does not assume responsibility or liability for sleep support that does not achieve the intended result during the support package process. While our sleep plans are designed to enhance sleep for the baby/child, it is the responsibility of the parent to ensure the success of these plans after the completion of the support package.

10. Safer Sleep Recommendations

Tiny Dreamers Sleep Coach strongly advises following safer sleep guidelines provided by Red Nose (formerly SIDS and Kids). More information can be found at https://rednose.org.au/.

11. Support Availability and Response Time

Please refer to your individual terms and conditions for the amount of support after the initial 1:1 consultation. Hours of support are 9am to 8pm, Monday to Friday. The aim is to respond within 24 hours but sometimes, due to client bookings or personal circumstances, this may not be possible. Please enquire regarding additional support beyond the period of your chosen sleep package.

12. Termination

a. Either party may terminate the coaching relationship at any time with written notice.If Tiny Dreamers cancel a full refund will be offered.

13. Governing Law

a. These Terms and Conditions are governed by the laws of NSW, in Australia.

14. Changes to Terms

a. Tiny Dreamers Sleep Coach reserves the right to modify these Terms and Conditions at any time. Clients will be notified of significant changes.

By engaging our Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact us at hello@tinydreamerssleepcoach.com